AI Risk · Users

User Resistance

User resistance occurs when system users do not want to utilize AI Systems due to reasons like distrust or lack of training.

📋 Description

User resistance stems from a variety of factors, including fear of job displacement, perceived threats to professional autonomy, and a general resistance to change. Some users may distrust AI systems, viewing them as unreliable or biased, especially if they do not understand how the technology works. Even without specific fears, some users may simply resist adopting new technologies that disrupt their established workflows.

If employees resist AI, they may underutilize the new systems, find workarounds, or provide poor data inputs, ultimately preventing the organization from realizing the full benefits of the AI system they are trying to implement. Resistance may vary anywhere from passive disengagement and superficial compliance to active opposition.

🛡️ Recommended Mitigations

Cite this page
Trustible. "User Resistance." Trustible AI Governance Insights Center, 2026. https://trustible.ai/ai-risks/user-resistance/

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